Support that matches the way Fundboo operates.
Support should keep the file moving, not send members in circles. This page covers how to get help with the dashboard, applications, disputes, documents, billing, and communication issues.
Monday to Friday, 9am to 6pm EST
Email: [email protected]
Phone: (844) 278-3770
Policy questions, billing, dashboard issues, and member file support all route here.
Account and dashboard support
Sign-in help, account access, subscriptions, billing visibility, and dashboard navigation.
Application and funding support
Application status, document requirements, underwriting preparation, and funding-stage questions.
Profile and dispute support
Profile review, dispute workflow questions, bureau reply handling, and support-document guidance.
Technical support
Broken pages, upload issues, communication issues, and troubleshooting for the platform experience.
Best path for help
Use contact for account, funding, or dispute-specific questions.
Use the Policy Center for privacy, SMS, cookie, automation, and financial disclosures.
Use the dashboard for documents, dispute flow, funding progress, and the Fundboo Map.
Common questions
Will applying affect my profile?
The initial application uses a soft inquiry flow. A hard inquiry only appears if you move into a specific lender process that requires it, and that step should be disclosed before it happens.
What happens after I upload documents?
Your file is reviewed against your current stage so Fundboo can identify missing items, update the workflow, and move you into the next step without losing sequence.
What should I do when a bureau replies?
Upload the reply inside the Dispute Center so it becomes part of the active file. That keeps the dispute lane current and avoids work getting stranded outside the platform.
Do you support FTC and identity-document flows?
Yes. The platform is built to track FTC escalation support and the supporting items often required with those packets, including ID and utility-bill documentation when applicable.
How quickly will Fundboo respond?
Support requests are reviewed during business hours. For most standard inquiries, email responses are typically handled within one business day.
Can I use phone support?
Yes. Fundboo can be reached at (844) 278-3770 during support hours. Complex issues may still be routed through email or the dashboard so records stay attached to your file.
(844) 278-3770
Contact, policies, dashboard, and dispute tools now work as one support surface.